Shipping, returns & refunds

Orders are prepared and shipped in a discreet parcel with tracking. Dispatch usually occurs within a few business days after the order is confirmed.

After your order, you receive a confirmation e-mail with your order details. A second e-mail with your tracking number is sent once the order ships. All shipments are fully tracked.

Our warehouse operates Monday to Friday, excluding public holidays. Orders placed outside business days are processed on the next business day.

Indicative delivery time: around 8 days, tracking included.

European Union: ~8 days depending on destination.

United Kingdom and Switzerland: ~8 days. Non-EU shipments may be subject to local customs clearance that can extend delivery times.

International / rest of the world: 5 to 10 business days, depending on destination and local postal infrastructure.

All quoted times are estimates calculated from the ship date, not the order date. Actual times depend on carrier performance and local conditions. BioPeptides cannot be held responsible for delays caused by carriers, customs authorities or force majeure.

A flat shipping rate applies to all destinations, regardless of order weight.

Free shipping: orders with a subtotal of €149 or more qualify for free shipping. The threshold is calculated on the order subtotal, before shipping fees are applied.

All orders ship in neutral packaging. No product name, logo or description is visible on the outside of the parcel, and sender information makes no reference to the contents.

Invoices are sent by e-mail only and are never included in the parcel. The delivery note inside contains only the order reference number.

For shipments to non-EU countries, including the UK and Switzerland, the recipient is responsible for any customs duties, import taxes, VAT or clearance fees imposed by local authorities. These fees are not included in the order total and are collected by the carrier or customs authorities on delivery.

BioPeptides has no control over customs processing times, inspections or delays. Delivery estimates to non-EU destinations do not include any customs clearance periods.

Due to the nature of research compounds and strict quality-control requirements, we do not accept any returns on shipped products. Once shipped, products cannot be resold or independently verified for handling, storage or integrity conditions. By placing an order, you acknowledge and accept this policy.

Legal basis: this policy complies with Article 16 of EU Directive 2011/83/EU, which provides exemptions to the 14-day right of withdrawal for sealed goods that cannot be returned for health-protection or hygiene reasons (Art. 16 e) and for goods liable to deteriorate rapidly (Art. 16 d). Research peptides fall under both exemptions.

If your order arrives damaged, contains broken vials or has any other defect, contact us within 48 hours of delivery at contact@biopeptides.fr. Include your order number, clear photos of the damaged product and outer packaging, and a brief description of the issue.

After reviewing your request, we ship a free replacement at no additional cost. Most replacements ship within 1 to 2 business days of approval.

Conditions: contact must be made within 48 hours of delivery, photographic evidence is required, and products must be kept as-is (do not discard anything before contacting us). Claims after 48 hours may not qualify for a free replacement.

A full refund is only considered after a replacement shipment has also arrived damaged or could not be delivered. In other words, we always send a replacement first; refunds are only processed after a second unsuccessful delivery attempt.

Refunds are issued to the original payment method. Processing takes 5 to 10 business days after approval, depending on your bank or payment provider.

Before dispatch: orders can be cancelled free of charge. Contact us at contact@biopeptides.fr with your order number as soon as possible. If the order has not yet been prepared, we cancel it and issue a full refund to the original payment method.

After dispatch: cancellation is no longer possible and the parcel cannot be recalled from the carrier. Please refer to the 'Return policy' and 'Damaged shipments' sections above.

If your order has not arrived within the estimated time, contact us at contact@biopeptides.fr with your order number. We will investigate the shipment status with the carrier.

If the carrier confirms the parcel is lost, we ship a free replacement. If a second shipment also fails to arrive, a full refund will be issued.

Please check your delivery address carefully before finalising your order. If an order cannot be delivered due to an incorrect or incomplete address provided by the buyer, BioPeptides cannot guarantee a replacement or refund.

If the parcel is returned to us by the carrier due to an address error, we will contact you to arrange reshipment; reshipping fees are borne by the buyer.

For any question about shipping, refunds or returns, email us at contact@biopeptides.fr. We aim to respond to all requests within 24 hours on business days.